# NepalCloud support scope

Canonical page: https://nepalcloud.com.np/support

Tickets and live chat are the primary support channels, in English and Nepali. Tickets can be submitted at any time. We aim to resolve routine requests within an hour and target handling within 24 hours; these are operational targets, not guaranteed resolution times.

- Tickets: https://clients.nepalcloud.host/submitticket.php
- Status: https://status.nepalcloud.host
- Managed web hosting: platform, account setup, billing, SSL and environment issues. CMS/plugin/theme debugging and custom coding are outside hosting support.
- VPS/RDP/dedicated: unmanaged. Customer administers and patches the OS, applications, security and backups.
- Domains: registration, renewals, transfers and billing. Customers manage DNS and nameservers through the account.